Privacy Policy

RUSTI ("we", "us", or "our") operates the RUSTI marketplace platform accessible at rusti.in. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We collect information you provide directly to us, such as:

• Account information: name, email address, phone number, and location.
• Profile information: avatar photo and seller details.
• Listing content: photos, descriptions, and pricing you submit.
• Communication data: messages sent via our in-app chat.
• Transaction data: order history and payment status (we do not store card details).

We also collect information automatically:

• Device information (browser type, OS, screen resolution).
• Usage data (pages visited, search queries, time on site).
• IP address and approximate location.

We use your information to:

• Create and manage your account.
• Display your listings to buyers.
• Facilitate communication between buyers and sellers.
• Process orders and payments.
• Send transactional emails (order confirmations, password resets).
• Improve and personalise your experience.
• Detect and prevent fraud and abuse.
• Comply with legal obligations.

We do not sell your personal data. We may share it only with:

• Other users: your name, city, and listing details are visible to potential buyers.
• Service providers: hosting, email, and analytics providers who process data on our behalf under strict confidentiality agreements.
• Legal authorities: when required by law or to protect rights and safety.

We retain your account data for as long as your account is active. You may request deletion at any time by contacting us. Deleted accounts are purged within 30 days, except where retention is required by law.

Passwords are stored as cryptographic hashes (scrypt). All data transmissions use HTTPS/TLS. We follow industry-standard security practices; however, no system is 100% secure.

Under applicable law you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your account and data.
• Object to or restrict certain processing.
• Data portability (receive your data in a structured format).

To exercise these rights, contact us at privacy@rusti.in.

We use a session cookie to keep you logged in. No third-party advertising cookies are used. Analytics are privacy-first and do not track you across other websites.

We may update this policy from time to time. We'll notify you of material changes via email or a banner on the site. Continued use after the change takes effect constitutes acceptance.

For any privacy concerns, write to us at privacy@rusti.in or chat with us on WhatsApp at +91 74839 59021.